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Learning To Communicate

Posted by David Wood

David: How about your dad – why don’t you pretend I’m dad?

Client: Okay.

David: Without even working it out, or thinking it out, I want you to say honestly what’s there for you to say.

Client: I basically feel that I come second to now to your new family. I feel that the plans that you make are based firstly on what works best for Carmen and her children, and whatever time is left is set aside for my son and me. I realize that I don’t reach out and I don’t talk to you every day, like Carmen’s daughter calls her every day. I’d like to change that. I’d like to call – maybe not every day – but call more often. I’d just like us to be closer.

David: Wow! That was beautiful, Kelly!

Client: Well, thanks.

David: That was like someone that had done three years in communication study. That was just beautiful and straight.

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Public Speaking: At the End — Gather Testimonials

Posted by David Wood

The following is an excerpt from the CoachStart Manual.

Always ask for a letter from each group you speak to; this will build your testimonial file. When you go out to speak for money, these letters will come in handy.

Use a feedback form (see ‘Preparing Your Handouts’ above) to get testimonials from participants, collect their personal information for your newsletter, and to see if they would like a free session.  Follow up promptly, or better still, find someone else to input and follow up!

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The Time Between Sessions

Posted by David Wood

Ingrid: You speak with people perhaps once a week for a half an hour, or an hour. How do they carry that through to all of the other hours in their week?

David: Right. Well, most of the work actually occurs off the call. Someone comes to me, we’ll spend thirty minutes on the call, and we’ll agree on homework. So I’m asking them, ‘What are you going to do in the next seven days?’ I’ll come up with a list of things, and then I might suggest some things. How about this? How about that? So they’ve actually got a list of actions to carry out. Then when it comes time for the call in the next week, they’ll sit down and do some preparation. They look at what they’ve achieved, what they meant to achieve but didn’t, and they might even create some action steps for the following week. Then they’ll decide what we’re going to work on that week. It’s actually amazing – even before they come to the call, they’ve coached themselves, and they’ve really covered a lot of ground.

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Give Up Knowing The Answer

Posted by David Wood

The following is an excerpt of an actual transaction between David and a client in Top Coaching Techniques.

David: Well, it might be the hardest, but I just want to find out what was most valuable for you out of what we touched on in this session.

Client: Um, well to not think that I know what’s best for my family.

David: Wow!

Client: Yeah. Listen to what they have to say.

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Building Alliances

Posted by David Wood

The following is a transcription taken from Explode Your Practice.

David: That’s all that have to do. That’s all they do, that’s their part of the alliance. And you can say their part in 10 seconds. Now here is what you will get. All your clients will get a free coaching session. They can say we have an arrangement with a life coach to get you a free session. That’s just one of bonuses we provide. So you’ll be able to provide out a value. Secondly, I think you’ll get a higher retention of clients because they will be even more committed to sticking with it. And thirdly as a thank you, because you will be helping me build my business, just as I am helping you build yours, as a thank you I’ll offer one free session also for every staff member, including yourself. And so one is why you chose them, two is what you will get, three is what they get in return, and then four might be to gauge their reaction. And you might say, “But, before we even decide it might make sense for us to do one half hour session. I think you’ll love it. And then you will be able to really evaluate and see if this is something you want to do.”  They may say yes, without even that.

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Merchant Providers

Posted by David Wood

The following is a transcription taken from Explode Your Practice.

A tip, if you are turned down you can get a merchant provider in the States. Go to paysystems.com, given that they serve international cards, they charge more but I thought they were reasonable. They will deposit your funds to your account in any country. If you are in the US, I would suggest practicepaysolutions.com They are the ones that I am going with. I was with World Pay. I thought they were charging too much. One of the advantages when you get down the track that you want to use a shopping cart and a whole online eCommerce system is they work with the best shopping cart around. If you go to my web site and look at the newsletter and the link powered by it will take you right to it. But that is a big step. Initially to just get global clients you don’t need to do that. What I want for you is that you are really clear on your payment methods so you can make it easy for your clients.

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Copyright 2018 David Wood.

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