The following is an excerpt of one of David’s coaching sessions in Top Coaching Techniques.

David: Now, one of the things I think is a real opportunity might be this area with your brother.

Client: Mm hmm.

David: Let’s deal with that really quickly. So you wrote on your form, ‘I didn’t call my brother by Thursday as planned. I can’t remember if I forgot or didn’t want to deal with it.’ I’m going to suggest the same thing: that often we forget, because it’s something that we didn’t want to do.